Shipping

We aim to ship goods that are in stock  with in two working days.

Goods being sent to the USA and Canada will be included in a weekly shippment.

If the goods are not in stock we will contact as soon as is possible to clarify if you wish the goods to go on back order or require a refund.  Any refunds will be given as soon as is possible.

Shipping costs will depend on weight and destination. See below for tables of shipping rates.

Tracking

In cases where tracking numbers are provided we will pass this information on to you so you can log into the respective site to see where you order is in the delviery process.

Delivery

Although we can control our input to your order unfortunately we are unable to guarantee the performance of any thrid parties.  Although it is very rare that something does go wrong if after a reasonable time your goods have not arrived please contact us.

Overseas shipments - possible duty charges

Please note that if goods are shipped outwith the EU additional costs may be incurred.  In some cases charges for customs clearance may be collected by the couriers (broker or clearance agents) and are the responsibility of the recipient.

Special requirements

If you must have your goods by a special date and your order request falls near that date please contact us to ensure we can make every effort to get the goods to you on time.  In some cases this may incurr an additional charge but you will not be asked to pay this without your prior permission.

Returns and Refunds

You are welcome to order any item from our catalogue. If, for any reason, you are dissatisfied, please return them in an unused condition and in the original packaging within 7 days of delivery for a full refund of the cost of your goods. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

This does not affect your statutory rights as a consumer. It is the customer's responsibility to ensure the safe return of goods.

The return address is

Lochcarron of Scotland

Waverley Mill

Rogers Road

Selkirk

Scotland

TD7 5DX

Shipping Rates

Afghanistan = AF, Albania = AL, Algeria = DZ, Andorra = AD, Angola = AO, Anguilla = AI, Antigua and Barbuda = AG, Argentina = AR, ARIPO = AP, Armenia = AM, Aruba = AW, Australia = AU, Austria = AT, Azerbaijan = AZ, Bahamas = BS, Bahrain = BH, Bangladesh = BD, Barbados = BB, BBM and BBDM = BX, Belarus = BY, Belgium = BE, Belize = BZ, Benin = BJ, Bermuda = BM, Bhutan = BT, Bolivia = BO, Bosnia and Herzegovina = BA, Botswana = BW, Bouvet Island = BV, Brazil = BR, British Virgin Islands = VG, Burundi = BI, Brunei Darussalam = BN, Bulgaria = BG, Burkina Faso = BF, Burma = BU, Cameroon = CM, Canada = CA, Cape Verde = CV, Cayman Islands = KY, Central African Republic = CF, Chad = TD, Chile = CL, China = CN, Colombia = CO, Comoros = KM, Congo = CG, Cook Islands = CK, Costa Rica = CR, Cote d'Ivoire = CI, Croatia = HR, Cuba = CU, Cyprus = CY, Czech Republic = CZ, Czechoslovakia = CS, Denmark = DK, Djibouti = DJ, Dominica = DM, Dominican Republic = DO, EAPO = EA, East Germany = DD, East Timor = TP, Ecuador = EC, Egypt = EG, El Salvador = SV, EPO = EP, Equatorial Guinea = GQ, Estonia = EE, Ethiopia = ET, Falkland Island = FK, Faroe Islands = FO, Fiji = FJ, Finland = FI, France = FR, Gabon = GA, Gambia = GM, Greenland = GL, Georgia = GE, Germany = DE, Ghana = GH, Gibraltar = GI, Greece = GR, Grenada = GD, Guatemala = GT, Guinea = GN, Guinea-Bissau = GW, Guyana = GY, Haiti = HT, Honduras = HN, Hong Kong = HK, Hungary = HU, Iceland = IS, IIB = IB, India = IN, Indonesia = ID, Iran = IR, Iraq = IQ, Ireland = IE, Israel = IL, Italy = IT, Jamaica = JM, Japan = JP, Jordan = JO, Kampuchea = KH, Kazakhstan = KZ, Kenya = KE, Kiribati = KI, Kuwait = KW, Kyrgyzstan = KG, Laos = LA, Lebanon = LB, Lesotho = LS, Liberia = LR, Libya = LY, Liechtenstein = LI, Lithuania = LT, Luxembourg = LU, Macao = MO, Macedonia = MK, Madagascar = MG, Malawi = MW, Malaysia = MY, Maldives = MV, Mali = ML, Malta = MT, Marshall Islands = MH, Mauritania = MR, Mauritius = MU, Mexico = MX, Micronesia = FM, Moldova = MD, Monaco = MC, Mongolia = MN, Montserrat = MS, Morocco = MA, Mozambique = MZ, Myanmar = MM, Namibia = NA, Nauru = NR, Nepal = NP, Netherlands(Holland) = NL, Netherlands Antilles = AN, New Zealand = NZ, Nicaragua = NI, Niger = NE, Nigeria = NG, North Korea = KP, Norway = NO, Northern Mariana Islands = MP, OAPI = OA, OHIM = EM, Oman = OM, Other Country = XX, Other Country in Africa = X6, Other Country in Asia = X1, Other Country in Europe = X4, Other Country in North America = X2, Other Country In Oceania = X5, Other Country in South America = X3, Pakistan = PK, Panama = PA, Papua New Guinea = PG, Paraguay = PY, Peru = PE, Philippines = PH, Poland = PL, Portugal = PT, Qatar = QA, Republic of Yemen = YD, Rhodesia = RH, Romania = RO, Russian Federation = RU, Rwanda = RW, Saint Helena = SH, Saint Kitts and Nevis = KN, Saint Lucia = LC, Saint Vincent and the Grenadines = VC, Samoa = WS, San Marino = SM, Sao Tome and Principe = ST, Saudi Arabia = SA, Senegal = SN, Seychelles = SC, Sierra Leone = SL, Singapore = SG, Slovakia = SK, Slovenia = SI, Solomon Islands = SB, Somalia = SO, South Africa = ZA, South Georgia and The South Sandwich Islands = GS, South Korea = KR, Spain = ES, Sri Lanka = LK, Sudan = SD, Suriname = SR, Swaziland = SZ, Sweden = SE, Switzerland = CH, Syria = SY, Taiwan = TW, Tajikistan = TJ, Tanzania = TZ, Thailand = TH, Togo = TG, Tonga = TO, Trinidad and Tobago = TT, Tunisia = TN, Turkey = TR, Turkmenistan = TM, Turks and Caicos Islands = TC, Tuvalu = TV, Uganda = UG, Ukraine = UA, United Arab Emirates = AE, United Kingdom = GB, United States of America = US, Uruguay = UY, Soviet Union = SU, Uzbekistan = UZ, Vanuatu = VU, Vatican City = VA, Venezuela = VE, Vietnam = VN, Volta = HV, Western Sahara = EH, WIPO = WO, Yemen = YE, Yugoslavia = YU, Zaire = ZR, Zambia = ZM, Zimbabwe = ZW