Allow ×
This Site Uses Cookies
We and our advertising partners use cookies on this site and around the web to improve your website experience and provide you with personalised advertising from this site and other advertisers. By clicking "allow", you accept the placement and use of these cookies for these purposes. Learn More

FAQ Search Results

What does 'included in weekly shipment' mean?
We have a twice-weekly shipment that normally leaves every Tuesday and Thursday for Canada and the United States. If you choose standard delivery for either of these countries your order will be included in the weekly shipment. The delivery time for ...
Will my order be part shipped?
Generally, we ship orders complete. However, if one of the items ordered is going to be out of stock for some time we may part ship your order. We will inform of this if this is the case. You can also request any available items to be part shipped if...
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.