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Shipping & Returns

Shipping Information

Covid -19 UPDATE and impact on deliveries.

We are working to ensure that we can continue to deliver, however courier collections will take place on Wednesday each week. As a result, please note that delivery times for some items may be longer than usual at the moment.

If the goods are not in stock we will contact as soon as is possible to clarify if you wish the goods to go on back order, choose an alternative or require a refund. Any refunds will be given as soon as is possible.

Shipping costs for overseas orders will depend on weight and destination. See below for list of shipping rates.

Tracking

In cases where tracking numbers are provided we will pass this information on to you so you can log into the respective site to see where you order is in the delivery process.

Delivery

Although we can control our input to your order unfortunately we are unable to guarantee the performance of any third parties. Although it is very rare that something does go wrong if after a reasonable time your goods have not arrived please contact us.

Please note a contact telephone number is required for shipping purposes. Unfortunately we can NOT deliver to P.O. boxes. An alternative address can be useful in this instance e.g. your work address. A signature will also be required upon most deliveries.

Overseas shipments - express shipments outside the EU may be subject to duty charges

Please note that if goods are shipped outwith the EU additional costs may be incurred. In some cases charges for customs clearance may be collected by the couriers (broker or clearance agents) and are the responsibility of the recipient.

Surcharges maybe applicable in the event that the goods ordered are returned to us due to non-delivery which may also include additional admin costs.

Special requirements

If you must have your goods by a special date and your order request falls near that date please contact us to ensure we can make every effort to get the goods to you on time. In some cases this may incur an additional charge but you will not be asked to pay this without your prior permission.

Returns and Refunds

You are welcome to order any item from our catalogue. If, however for any reason, you are dissatisfied, please return them in an unused condition and in the original packaging within 14 days of delivery for a full refund of the cost of your goods. Custom made/bespoke items and tartan fabric are excluded from the returns policy except for when a genuine defect has been identified. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Click here for distance selling regulations within the E.U.

This does not affect your statutory rights as a consumer. It is the customer's responsibility to ensure the safe return of goods.

Request an RMA

So our returns department can deal with your request promptly, please use the RMA system by clicking on the links below.

If you checked out as a guest please click here to request a return (RMA), If you have an online account click here to login and process your return.

Shipping Rates

UK Postage Rates

UK Standard Delivery (3-5 working days)
Free Delivery on orders over £50 FREE
Orders under £50 £3.99
UK Express Delivery (Next day service for orders placed before 12pm - excl weekends & bank holidays)
0-2kg £9.99
Over 2kg £29.99

European Union Postage Rates

European Union Standard Delivery (7 - 14 working days)
Free Delivery on orders over £200 FREE
0-1kg £14.99
1-2kg £19.99
Over 2kg £24.99
European Union Express Delivery (3-5 working days) - Prices by Weight
0-1kg £19.99
1-2kg £24.99
2-5kg £29.99
5-10kg £39.99
10-20kg £59.99
Over 20kg £119.99

USA & Canada Postage Rates

USA & Canada Standard Delivery (7-10 working days)
Free Delivery on orders over £200 FREE
0-1kg £14.99
1-2kg £24.99
Over 2kg £34.99
Please note: All goods being sent using our standard delivery service will be included in a twice weekly shipment normally on a Tuesday and Thursday. Import duties may be applicable.
USA & Canada Express Delivery (3-5 working days) - Prices by Weight
0-1kg £24.99
1-2kg £34.99
2-5kg £44.99
5-10kg £54.99
10-20kg £84.99
Over 20kg £199.99

Rest of the World Postage Rates

Rest of the World Standard Delivery (7 - 21 working days)
Free Delivery on orders over £200 FREE
0-1kg £19.99
1-2kg £29.99
Rest of the World Express Delivery (3 - 5 working days) - Prices by Weight
0-1kg £24.99
1-2kg £34.99
2-5kg £44.99
5-10kg £54.99
10-20kg £84.99
Over 20kg £199.99
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