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Shipping & Returns

Please note that orders may be slightly delayed for this period as we work in line with safety advice to help reduce the spread of Coronavirus.

If the goods are not in stock we will contact as soon as it is possible to clarify if you wish the goods to go on backorder, choose an alternative or require a refund. Any refunds will be given as soon as is possible.

Shipping costs for overseas orders will depend on weight and destination. See below for a list of shipping rates.

Tracking

In cases where tracking numbers are provided, we will pass this information on to you so you can log into the respective site to see where your order is in the delivery process.

Delivery

Please note we will be working with skeleton staff over the Christmas period so we may experience delays in shipping orders, please refer to the availablity section on the products when ordering, apologies for any inconvenience caused.
Although we can control our input to your order unfortunately we are unable to guarantee the performance of any third parties. Although it is very rare that something does go wrong if after a reasonable time your goods have not arrived please contact us.

Please note a contact telephone number is required for shipping purposes. Unfortunately,&nbsp;<strong>we can NOT deliver to P.O. boxes. An alternative address can be useful in this instance e.g. your work address. A signature will also be required upon most deliveries.
For express &amp; next day deliveries we aim to dispatch orders on the same day if they are placed before 12pm Monday to Thursday and 10am on Friday (excluding weekends &amp; bank holidays).
Overseas shipments - good being shipped outside the UK may be subject to duty charges.

Please note that if goods are shipped outwith the UK additional costs may be incurred. In some cases, charges for customs clearance may be collected by the couriers (broker or clearance agents) and are the responsibility of the recipient.

Surcharges may be applicable in the event that the goods ordered are returned to us due to non-delivery which may also include additional admin costs.

Special requirements

If you must have your goods by a special date and your order request falls near that date please contact us to ensure we can make every effort to get the goods to you on time. In some cases, this may incur an additional charge but you will not be asked to pay this without your prior permission.

Returns and Refunds

You are welcome to order any item from our catalogue. If, however for any reason, you are dissatisfied, please return them in an unused condition and in the original packaging within 14 days of delivery for a full refund of the cost of your goods. Custom made/bespoke items and tartan fabric are excluded from the returns policy except for when a genuine defect has been identified. Please note: We will refund the price of the item to the purchaser once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged, or faulty goods.&nbsp;This does not affect your statutory rights as a consumer. It is the customer's responsibility to ensure the safe return of goods.

Request an RMA

So our returns department can deal with your request promptly, please use the RMA system by clicking on the links below.

If you checked out as a guest please <a href="awrma/guest_rma/index">click here to request a return (RMA). If you have an online account <a href="customer/account/login">click here to login</a> and process your return.

Please note: all returns are currently being quarantined for 72 hours prior to opening, due to the current COVID-19 situation.

<!--<h3>Christmas Information</h3>


<p><a href="https://www.lochcarron.co.uk/christmas-information">Click here for Christmas Delivery &amp; Returns Information</a></p>-->

Shipping Rates


<h4 id="uk">UK Postage Rates</h4>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">UK Standard Delivery (3-5 working days)</th></tr>
</thead>
<tbody>
<tr>
<td>Free Delivery on orders over &pound;70</td>
<td>FREE</td>
</tr>
<tr>
<td>Orders under &pound;70</td>
<td>&pound;3.99</td>
</tr>
</tbody>
</table>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">UK Express Delivery (Next day service for orders placed before 10am - excl weekends &amp; bank holidays)</th></tr>
</thead>
<tbody>
<tr>
<td>0-2kg</td>
<td>&pound;9.99</td>
</tr>
<tr>
<td>Over 2kg</td>
<td>&pound;29.99</td>
</tr>
</tbody>
</table>
<hr />
<h4 id="eu">European Union Postage Rates</h4>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">European Union Standard Delivery (7 - 14 working days)</th></tr>
</thead>
<tbody>
<tr>
<td>Free Delivery on orders over &pound;200</td>
<td>FREE</td>
</tr>
<tr>
<td>0-1kg</td>
<td>&pound;14.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;19.99</td>
</tr>
<tr>
<td>Over 2kg</td>
<td>&pound;24.99</td>
</tr>
</tbody>
</table>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">European Union Express Delivery (3-5 working days) - Prices by Weight</th></tr>
</thead>
<tbody>
<tr>
<td>0-1kg</td>
<td>&pound;19.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;24.99</td>
</tr>
<tr>
<td>2-5kg</td>
<td>&pound;29.99</td>
</tr>
<tr>
<td>5-10kg</td>
<td>&pound;39.99</td>
</tr>
<tr>
<td>10-20kg</td>
<td>&pound;59.99</td>
</tr>
<tr>
<td>Over 20kg</td>
<td>&pound;119.99</td>
</tr>
</tbody>
</table>
<hr />
<h4 id="usa">USA &amp; Canada Postage Rates</h4>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">USA &amp; Canada Standard Delivery (7-10 working days)</th></tr>
</thead>
<tbody>
<tr>
<td>Free Delivery on orders over &pound;200</td>
<td>FREE</td>
</tr>
<tr>
<td>0-1kg</td>
<td>&pound;14.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;24.99</td>
</tr>
<tr>
<td>Over 2kg</td>
<td>&pound;34.99</td>
</tr>
<tr>
<td colspan="2"><!--<strong>Please note: Due to the Christmas holidays our next shipment to our US office will be on the 13th January.</strong> <br />-->Please note: All goods being sent using our standard delivery service will be included in a twice weekly shipment normally on a Tuesday and Thursday. <strong><br /></strong></td>
</tr>
</tbody>
</table>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col">USA &amp; Canada Express Delivery (3-5 working days) - Prices by Weight</th></tr>
</thead>
<tbody>
<tr>
<td>0-1kg</td>
<td>&pound;24.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;34.99</td>
</tr>
<tr>
<td>2-5kg</td>
<td>&pound;44.99</td>
</tr>
<tr>
<td>5-10kg</td>
<td>&pound;54.99</td>
</tr>
<tr>
<td>10-20kg</td>
<td>&pound;84.99</td>
</tr>
<tr>
<td>Over 20kg</td>
<td>&pound;199.99</td>
</tr>
</tbody>
</table>
<hr />
<h4 id="row">Rest of the World Postage Rates</h4>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col"><span>Rest of the World Standard Delivery (7 - 21 working days)</span></th></tr>
</thead>
<tbody>
<tr>
<td>Free Delivery on orders over &pound;200</td>
<td>FREE</td>
</tr>
<tr>
<td>0-1kg</td>
<td>&pound;19.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;29.99</td>
</tr>
<!--<tr>
<td>Over 2kg</td>
<td>&pound;99.99</td>
</tr>--></tbody>
</table>
<table border="1" class="delivery-table" style="width: 100%;">
<thead>
<tr><th colspan="2" scope="col"><span>Rest of the World Express Delivery (3 - 5 working days) - Prices by Weight</span></th></tr>
</thead>
<tbody>
<tr>
<td>0-1kg</td>
<td>&pound;24.99</td>
</tr>
<tr>
<td>1-2kg</td>
<td>&pound;34.99</td>
</tr>
<tr>
<td>2-5kg</td>
<td>&pound;44.99</td>
</tr>
<tr>
<td>5-10kg</td>
<td>&pound;54.99</td>
</tr>
<tr>
<td>10-20kg</td>
<td>&pound;84.99</td>
</tr>
<tr>
<td>Over 20kg</td>
<td>&pound;199.99</td>
</tr>
</tbody>
</table>