Account

Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.

If you are experiencing technical difficulties with our website please contact our customer services team so we can deal with and report any problems you may be having with our technical team. Email us at: hello@lochcarron.com  or  Telephone...

If you can't access your account or have forgotten your password, you can reset your password by clicking the 'forgot your password' button. You will be sent a temporary password where you can then change your password to a password of your choice.