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Orders

My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
How can I track my order?
If you selected an express delivery then the tracking number for your order can be found on the shipping notification that will have been emailed to you when your goods were despatched. You will be able to track your parcel on the delivery companies’ ...
What does ‘pre order’ mean?
If any item is out of stock our online store will still allow you to place an order. If you pre order, your order will be placed on back order. You will then receive a notification of when to expect your order.
How do I cancel or edit my order?
If you would like to cancel or edit your order then please contact us via email so we can apply the changes to your order as quickly as possible. Contact details below: Email us at: hello@lochcarron.com  or  Telephone us on: +44 (0)1750 ...