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FAQ Search Results

Can I pay in my own currency?
You can pay in any currency accepted by our payment gateway during the check out process when placing your order. You can also change the prices displayed on the website to your currency. Please see the currency drop down box at the top left hand side...
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
What does 'included in weekly shipment' mean?
We have a twice-weekly shipment that normally leaves every Tuesday and Thursday for Canada and the United States. If you choose standard delivery for either of these countries your order will be included in the weekly shipment. The delivery time for ...