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FAQs
Products
Is the fabric sold in continuous metres?
Our fabric is sold in continuous metres. For example, if you order three metres of lightweight tartan fabric you will receive a piece of fabric measuring 3.00 metres long by 1.50 metres wide.
What is the process for ordering a made-to-measure kilt or garment?
To measure for a kilt properly, you’ll need a soft measuring tape and someone to help you. A kilt sits differently than trousers — higher on the waist and with specific length and fit considerations. Please see the link below to our guide on “measure...
What is the difference between lightweight, medium, and heavyweight tartan fabrics?
What are the main differences between the lightweight, medium weight and heavyweight tartan fabric? Please see below.
Reiver lightweight tartan fabric- 100% Pure New Wool - Weight: 320/325gms per square metre (10oz per linear yard). Width: 150cm...
Do you offer sustainable or eco-friendly tartan products?
We work almost exclusively with wool and other natural fibres. Wool is one of the most sustainable fibres as it is renewable and biodegradable, decomposing in a matter of years, without contributing to pollution. Wool fibres are of high quality and are...
What are the most popular tartans available at Lochcarron?
We endeavour to supply you with your favourite Scottish tartans, offering over 500 authentic tartans are woven right here at our mill in the Scottish Borders. Each loom working to weave our premium tartan textiles which can then be crafted into our selection...
How is tartan fabric made at Lochcarron?
It is a lengthy and highly specialised process including: Winding, Dyeing, Warping, Weaving, Darning and Finishing. It has remained this way for decades, with very few changes adapting the process. Each stage must be completed with the utmost care and...
What are the white threads running through the pleating on my kilt?
Your kilt will be delivered with what is called “basting threads”. The basting threads are rows of large white basting stitches. The purpose of basting threads is to hold the pleating together. Your kilt is pressed twice before being shipped out to you...
What is the best way to store my woollen product from Lochcarron of Scotland?
Before caring for your Lochcarron of Scotland product, always check the label for care instructions.
We would recommend keeping your woollen goods away from direct sunlight and heat, in an airtight storage bag. Using a natural moth repellent such...
What is the difference between single width and double width fabric?
The difference between single width and double width is simply the width. The single width is just over half the width of the double width. I.e. single width is 32" opposed to double width which is 54" wide.
Also, single-width is woven with a traditional...
Can I wash my Lochcarron product?
The majority of our products are made using the finest wools. We recommend that any of our woollen products are dry cleaned by a professional only. For further information please follow the wash care instructions on the product label.
Shipping
What does 'included in weekly shipment' mean?
We have a twice-weekly shipment that normally leaves every Tuesday and Thursday for the United States. If you choose standard delivery for this country your order will be included in the weekly shipment. The delivery time for the weekly shipment is generally...
Will my order be part shipped?
Generally, we ship orders complete. However, if one of the items ordered is going to be out of stock for some time we may part ship your order. We will inform of this if this is the case. You can also request any available items to be part shipped if...
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
https://www.lochcarron.co.uk/help/delivery-shipping
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
How can I track my order?
If you selected an express delivery then the tracking number for your order can be found on the shipping notification that will have been emailed to you when your goods were despatched. You will be able to track your parcel on the delivery companies’ ...
Account
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
I am having problems with your website
If you are experiencing technical difficulties with our website please contact our customer services team so we can deal with and report any problems you may be having with our technical team.
Email us at: hello@lochcarron.com
or
Telephone...
I can't access my account
If you can't access your account or have forgotten your password, you can reset your password by clicking the 'forgot your password' button. You will be sent a temporary password where you can then change your password to a password of your choice.
Orders
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
https://www.lochcarron.co.uk/help/delivery-shipping
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
How can I track my order?
If you selected an express delivery then the tracking number for your order can be found on the shipping notification that will have been emailed to you when your goods were despatched. You will be able to track your parcel on the delivery companies’ ...
What does ‘pre order’ mean?
If any item is out of stock our online store will still allow you to place an order. If you pre order, your order will be placed on back order. You will then receive a notification of when to expect your order.
How do I cancel or edit my order?
If you would like to cancel or edit your order then please contact us via email so we can apply the changes to your order as quickly as possible. Contact details below:
Email us at: hello@lochcarron.com
or
Telephone us on: +44 (0)1750 ...
Returns
How do I return goods?
We have an online RMA returns system. If you would like to return an item please follow the instructions within the shipping and returns page under 'returns and replacements', linked below. Once approved, you will be given our returns address to return...
Payment
How do I use a coupon code?
If you add the product you'd like to order to your basket as normal then follow the following step:
If in the shopping cart - add the coupon code to 'apply discount code' section under the product you have added to your basket (cart).
PLEASE NOTE - ...