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FAQs
Products
Can I wash my Lochcarron product?
The majority of our products are made using the finest wools. We recommend that any of our woollen products are dry cleaned by a professional only. For further information please follow the wash care instructions on the product label.
Can I order a tartan sample?
We have a full tartan sampling service available. We have three quality/weights of tartan available:
Reiver 10 oz lightweight tartan fabric - suitable for tailored goods and accessories
Braeriach 13 oz medium weight tartan fabric - suitable for kilts...
What is the difference between pleating to sett or stripe on kilts?
Kilts can be pleated to either the sett or the stripe.
Pleating to sett is the pattern running across the pleats to give it the same appearance as the front of the kilt.
Pleated to the stripe is the stripe running down each pleat normally this is...
How do I measure for a kilt?
Measuring for a kilt has never been easier with our measuring guide. You will find this under the add to cart button within the kilt product (illustration below).
Please feel free to contact our friendly customer service representative if you have any...
My tartan isn't listed on your site?
We offer a world-class design service. We can design a tartan from new or specially weave any registered tartan. Please see the link below or contact our customer service representative for more information.
How much fabric is required for a Great Kilt?
The Breacan-an-feileadh or Great Kilt (belted plaid) as it is more widely known, is simply a length of light or medium weight tartan fabric, normally measuring between 7 to 9 yards. You can order this from the tartan fabric section. Please note we sell...
How much fabric do I require for a kilt?
The majority of tartan fabrics from stock are woven double width so you will require 3.70 metres for a traditional 8-yard hand sewn made to measure kilt. If the tartan is uncentred i.e. non-matching then we can send you 7.40 single width.
Note...
Which fabric is suitable for upholstery?
We recommend the medium weight for upholstery and soft furnishings. However, the lightweight is more than adequate for soft furnishings such as curtains and cushions. The same can be said for heavyweight as it is equally as suitable for upholstery.
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
Is the fabric sold in continuous metres?
Our fabric is sold in continuous metres. For example, if you order three metres of lightweight tartan fabric you will receive a piece of fabric measuring 3.00 metres long by 1.50 metres wide.
Shipping
What does 'included in weekly shipment' mean?
We have a twice-weekly shipment that normally leaves every Tuesday and Thursday for Canada and the United States. If you choose standard delivery for either of these countries your order will be included in the weekly shipment. The delivery time for ...
Will my order be part shipped?
Generally, we ship orders complete. However, if one of the items ordered is going to be out of stock for some time we may part ship your order. We will inform of this if this is the case. You can also request any available items to be part shipped if...
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
How can I track my order?
If you selected an express delivery then the tracking number for your order can be found on the shipping notification that will have been emailed to you when your goods were despatched. You will be able to track your parcel on the delivery companies’ ...
Account
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
I am having problems with your website
If you are experiencing technical difficulties with our website please contact our customer services team so we can deal with and report any problems you may be having with our technical team.
Email us at: hello@lochcarron.com
or
Telephone...
I can't access my account
If you can't access your account or have forgotten your password, you can reset your password by clicking the 'forgot your password' button. You will be sent a temporary password where you can then change your password to a password of your choice.
Orders
My order hasn't been delivered?
If your order hasn't been delivered and you were expecting it before now. Please firstly check the delivery times specified on the product details and the shipping times within the shipping and returns section. If it is outwith the specified delivery...
How will my order be delivered?
Here at Lochcarron we only use the most reliable delivery services to ensure safe arrival of your order. Please see our shipping section for more information using the link below:
I require my order urgently
If your order is required urgently then please use the express delivery options we have available. You can also use the order comments section at the checkout to state when you require your order for. If you require custom made goods quicker than the...
My order isn't showing on my account
Your order will only show on your online account if you were signed in when placing your order. If you placed your order as a guest, then unfortunately, your order won't show against your account.
How can I track my order?
If you selected an express delivery then the tracking number for your order can be found on the shipping notification that will have been emailed to you when your goods were despatched. You will be able to track your parcel on the delivery companies’ ...
What does ‘pre order’ mean?
If any item is out of stock our online store will still allow you to place an order. If you pre order, your order will be placed on back order. You will then receive a notification of when to expect your order.
How do I cancel or edit my order?
If you would like to cancel or edit your order then please contact us via email so we can apply the changes to your order as quickly as possible. Contact details below:
Email us at: hello@lochcarron.com
or
Telephone us on: +44 (0)1750 ...
Returns
How do I return goods?
We have an online RMA returns system. If you would like to return an item please follow the instructions within the shipping and returns page under 'returns and replacements', linked below. Once approved, you will be given our returns address to return...
Payment
How do I use a coupon code?
If you add the product you'd like to order to your basket as normal then follow one of the following steps:
If in view basket - add the coupon code into the 'promotional code' section indicated by a plus symbol (+) then proceed to checkout.
or
If ...